Frequently Asked Questions
Everything you need to know about bringing Calex quality into your home.
What is the standard shipping timeframe for furniture items?
Most furniture and large home decor items are processed within 2-3 business days and delivered within 7-14 business days depending on your location.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home textiles and accessories?
We accept returns on unused textiles and accessories in their original packaging within 30 days of delivery. Please note that custom-made items are final sale.
Are your wood products sustainably sourced?
At Calex, we are committed to sustainability. Over 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How can I track the status of my home decor order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also monitor your status through the 'Order History' section of your Calex account.
What payment methods do you accept for large purchases?
We accept all major credit cards, PayPal, and Apple Pay. For larger furniture investments, we also offer flexible financing options through Klarna and Affirm at checkout.